Store Policies

Introduction

The following Terms and Conditions govern the use of perfectmodern.com (hereinafter referred to as "the Website") and establish the legal obligations between you and Perfect Modern. By placing an order through our online store, you acknowledge that you have read, understood, and agreed to be bound by these terms. If you require clarification regarding any of the following policies, please contact our support team prior to completing your purchase.

Showroom and Retail Locations

To provide our customers with the most competitive pricing, Perfect Modern operates exclusively as an online retailer. By eliminating the overhead costs associated with physical showrooms and on-site sales staff, we are able to pass those significant savings directly to you.

Order Placement and Confirmation

Upon successful placement of an order, you will receive an automated confirmation email containing your order details and transaction summary. It is the customer's responsibility to review this information for accuracy. For any inquiries, order updates, or further clarification, please contact our dedicated support team at [email protected].

Sales Tax

At present, Perfect Modern does not collect sales tax on orders processed through our platform. We remain dedicated to maintaining full regulatory compliance; as such, this policy is subject to change in accordance with evolving state and federal tax legislation. Should there be any structural updates to tax requirements, customers will be clearly notified of the applicable charges at the point of purchase.

Delivery Times and Shipping

Unless otherwise specified on the individual product page, in-stock items are typically processed and dispatched within 1–7 business days. Processing time for made-to-order products: 1–7 business days. Estimated delivery: 1–4 weeks to the West Coast, 2–6 weeks to the East Coast of the United States.

Please note that Perfect Modern is not liable for logistical delays resulting from circumstances beyond our control, including but not limited to inclement weather, labor strikes, or unforeseen supplier constraints.

• Status Inquiries:To track your delivery, please email [email protected]. We strive for immediate correspondence, but you can expect a formal response within 24–48 business hours. Alternatively, you may reach our customer service department at 800-931-5570.
• Standard Delivery:All standard shipments are curbside delivery. Should you require additional assistance or premium delivery services, please contact us for a personalized quote.
• Extended Regions:Shipments to Canada, Alaska, Hawaii, and Puerto Rico require a custom freight quote. Please contact our support team for a shipping assessment before finalizing your order.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery address, product size, weight, and shipping method selected.

Any applicable shipping fees will be clearly displayed before order confirmation.

Free Shipping

Free shipping promotions, if available, will be clearly stated on the product page or during checkout and are subject to specific order value and destination requirements.

Shipping Delays

While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including carrier delays, customs clearance, weather conditions, or global logistics disruptions.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or brokerage fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fees unless otherwise stated.

Made-to-Order Policy

We take great pride in offering a diverse selection of bespoke furniture tailored to your unique preferences. Because these pieces are handcrafted to your specific requirements, please review the following terms regarding "Made-to-Order" items:

Order Cancellations

• Initial Grace Period:Requests for cancellation on "Made-to-Order" items are eligible for a full refund if submitted within seven (7) days of the initial order date.
• Finalized Production:Once this 7-day window has elapsed, the order is committed to the production phase. Consequently, cancellations, modifications, or refunds are no longer permitted.

Order Cancellation Policy

 Order Confirmation

Once an order is placed and payment is authorized, the transaction is considered confirmed. Please be advised that in-stock items are typically processed for shipment on the same or following business day.

Cancellation After Shipment

If a cancellation request is submitted after the order has been dispatched, the customer shall be held responsible for all original and return shipping and handling costs. Additionally, a restocking fee of up to 20% will be applied to the refund.

Refunds and Processing Fees

• Refund Issuance:Upon the successful cancellation of an order, Perfect Modern will issue a refund for the full purchase price (or a pre-agreed amount, if applicable) to the original payment method.
• Non-Refundable Fees:Please note that credit card processors charge a 4% transaction fee. These fees are non-refundable in the event of cancellations, exchanges, or returns.

Formal Requirements

To ensure validity, all cancellation requests must be submitted in writing and require a formal acknowledgment of receipt from our company to be considered processed.

Cancellation Policy for Sale & Clearance Items

Items featured within the Sale and Clearance categories are typically in stock and available for immediate purchase. Due to high demand and limited inventory for these specific products, the following restrictions apply:

• Eligibility:Orders for Sale or Clearance items may only be canceled if the shipment has not yet been dispatched.
• Cancellation Fees:If a cancellation request for an unshipped sale item is made more than 24 hours after the order was placed, we reserve the right to assess a 20% restocking/holding fee. This fee accounts for the item being removed from our available inventory and made unavailable to other customers.

Dispute Resolution and Chargebacks

In the event of a billing discrepancy or concern, we strongly encourage you to contact our support team directly before initiating a formal dispute with your financial institution. Bank disputes and chargebacks are lengthy processes that can delay a resolution.

• Direct Support:Please email [email protected] or call us at 800-931-5570.
• Our Commitment:We are dedicated to addressing your concerns immediately and providing a fair resolution without the administrative burden of a formal bank dispute.

Return & Exchange Policy

(This section outlines our return, exchange, and refund policies in a clear and transparent manner, including eligibility requirements, timelines, fees, and refund processing details.)

 Return Eligibility and Window

We offer a 365-day return window from the date of delivery. To qualify for a refund, all items must be returned in unused and undamaged condition, secured in their original packaging, and "double-boxed" to ensure protection during transit.

Return Timeframes

• Standard eligible items may be returned within 365 days of delivery.
• Any damage, defect, or incorrect item claims must be reported within 7 days of delivery.

Requests submitted outside the applicable timeframe may not be eligible for return or refund.

Return Address

• Please ship all authorized returns to our regional warehouse address listed in the website footer that is nearest to your shipping location.

• Customers will receive the appropriate return address from our customer service team after the return request has been approved.

• Please do not send items back without receiving confirmation and return instructions.

Refund and Cost Responsibility

• Shipping Costs:All refunds are issued minus the actual original shipping costs. If your order was processed under a "Free Shipping" promotion, the actual cost of outbound freight will be deducted from your final refund.
• Return Logistics:Customers are responsible for all return shipping costs and must insure the shipment for the item’s full retail value.
• Condition Inspection:If an item arrives at our warehouse damaged, the cost of repair or the loss in value will be deducted from the refund.

Refund Processing & Method

Once the returned item is received and inspected, approved refunds will be processed within 1–10 business days.

Refunds will be issued to the original method of payment used at checkout.

Please note that it may take additional time for your financial institution to post the refund to your account.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or possesses a significant color variation, please email [email protected] with 2–3 clear photographs of the issue.

• All returns must include all original accessories and internal packaging materials.
• Upon review, we will provide a formal return authorization.

Return Merchandise Authorization (RMA)

A Return Merchandise Authorization (RMA) number is strictly required for all returns. Please contact our support team to obtain your RMA before shipping any items. Unauthorized returns will be refused at our loading dock.

Processing and Timelines

• Inspection:Once received, items undergo a quality inspection. Refunds or exchanges are typically processed within 1–2 business days following a successful inspection.
• Shipping Requirement:Authorized returns must be dispatched within 2 business days of receiving your RMA.
• Tracking Obligation:You must email your return tracking number to [email protected]. Failure to provide tracking information will prevent the processing of your refund.

Product Exchanges

For all exchanges, customers are responsible for all shipping, handling, and administrative fees. If there is a remaining balance after an exchange, it will be issued as store credit only—no exceptions.

Freight (LTL) Shipments

Large items shipped via palletized truck delivery may require 24–48 hours for tracking information to update in the carrier's system. If a freight order is canceled after it has been dispatched, the customer remains responsible for the original shipping costs incurred.

Final Sale & Clearance Policy

Items listed within the Clearance section of our website are designated as Final Sale. These products are offered at significant discounts and are typically in stock and ready for immediate dispatch—often shipping the same or next business day following order placement.

By purchasing from the Clearance section, you acknowledge and agree to the following terms:

• Final Sale Status:All clearance items are sold "as-is." Once an order has shipped, it is not eligible for return, exchange, or cancellation.
• No Shipment Recalls:Once a package has departed our warehouse, we are unable to intercept or recall the delivery. The transaction is considered final at the point of shipment.
• Inventory & Availability:Availability is managed on a first-come, first-served basis. While we strive for real-time inventory accuracy, high demand may occasionally lead to an item being oversold. In such instances, we will notify you promptly and issue a full refund.
• Pricing Policy:Clearance pricing is exclusive to current stock. Once an item sells out, any subsequent restocks will be sold at standard retail pricing rather than the clearance rate.
• Expedited Processing:A primary benefit of our clearance selection is the "Quick Ship" status. These items bypass standard lead times, making them an ideal choice for customers requiring expedited delivery.

Damaged Goods & Claims Policy

CRITICAL REQUIREMENT: To be eligible for a refund or replacement, any visible damage to the external packaging must be documented on the delivery receipt at the time of arrival (e.g., writing "Damaged in Transit"). Carriers strictly require this notation to process shipping claims. Failure to document damage upon delivery will result in an automatic claim denial, and Perfect Modern will be unable to provide further assistance.

How to Initiate a Return

To initiate a return or exchange, customers must first contact our customer support team at [email protected] within the eligible return period.

Once your request is approved, a Return Merchandise Authorization (RMA) number will be issued along with return instructions.

Returns sent without prior authorization or without an RMA number may not be accepted.

Freight (LTL) Deliveries

We utilize premium logistics providers to ensure the safe transport of your furniture.

• Inspection:Thoroughly inspect all cartons for holes, gouges, or structural compromises before the driver departs.
• Documentation:Note any irregularities on the delivery receipt.
• Concealed Damage:If damage is discovered after opening the package, you must notify us at [email protected] within 24 hours.
• Packaging:Retain all original packaging for a minimum of 15 days, as it is required for any return or exchange processing.

Small Parcel Deliveries (FedEx/UPS)

• Severe Damage:If the packaging is significantly compromised, please refuse the shipment.
• Minor Issues:For minor damage to replaceable components (e.g., handles or casters), you may accept the package. Take a minimum of three (3) high-resolution photos and email them to our support team immediately.
• Mandatory Inspection:Customers are required to inspect items upon arrival. Failure to do so may result in the customer assuming responsibility for all return shipping costs.

Local Deliveries

• On-Site Inspection:Inspect the item and document any issues on the delivery receipt.
• Refusal:If the item requires a full replacement, please refuse the delivery.
• Replacement Parts:For minor cosmetic issues, accept the item and send three (3) photos to our team within 24 hours. We will dispatch the necessary replacement parts promptly.

Leather and Natural Material Variations

Please be advised that color representation may vary across different digital screens. As leather is a natural material, each piece is unique; variations in tone, texture, and hue are inherent characteristics of the material and are not considered defects.

Liability and Damage Reporting

• 24-Hour Rule:All damage claims must be reported within 24 hours of receipt.
• Standard Return Terms:Returns initiated due to damage will still be subject to our standard return policies, including applicable restocking fees.
• Liability Disclaimer:Perfect Modern assumes no responsibility for accidents, injuries, or property damage resulting from the use or assembly of our products.

Delivery Procedures and Logistics

Freight (LTL) Deliveries

• Residential Delivery:The freight carrier will contact you directly via the phone number provided at checkout to schedule a delivery appointment. Please note that repeated missed appointments may result in carrier-imposed storage fees for which the customer is liable.
• Business Delivery:Commercial deliveries typically occur during standard business hours (9:00 AM – 5:00 PM) without prior scheduling.
• Curbside Standard:All freight deliveries are curbside only. The driver is responsible for bringing the pallet to the edge of the truck; customers are responsible for moving the items from the vehicle into their residence or facility.
• Premium Services:Supplemental services, such as liftgate assistance or inside delivery, are available for an additional fee. Please email [email protected] for a personalized quote prior to delivery.

FedEx and Small Parcel Carriers

• Delivery Attempts:FedEx will typically make three (3) delivery attempts. If the package remains undelivered after the third attempt, please contact 1-800-GoFedEx immediately to arrange a local pickup.
• Returned Shipments:If a parcel is returned to our warehouse due to failed delivery attempts, the customer will be responsible for re-shipping costs and a $50 administrative processing fee.
• Service Level:Small parcel orders are shipped via FedEx Ground and are delivered curbside.
• Tracking Information:Please allow 24–48 hours for tracking updates to reflect accurately within the carrier’s system.

Local Deliveries

• Scheduling:You will receive an email notification 24–48 hours prior to delivery providing a three-hour arrival window.
• Cancellations/Rescheduling:If the assigned window is not suitable, you must notify us immediately to avoid a missed delivery. Missed deliveries will be rescheduled for the next available route.
• Service Level:Local deliveries are curbside only. If you require "White Glove" or inside placement services, please contact our support team for a quote before your delivery date.

Delivery Storage Fees

Shipments managed via Less Than Truckload (LTL) carriers require timely coordination between the carrier and the recipient. It is the customer's responsibility to remain available for delivery scheduling.

• Accrual of Fees:If an LTL carrier attempts to contact you to coordinate delivery and receives no response within two (2) business days, storage fees will begin to accrue.
• Cost Estimates:While actual fees are determined by the carrier based on weight and pallet count, a standard estimate is approximately $25 per day.
• Customer Responsibility:The customer is liable for all storage costs resulting from a lack of response or failed coordination.
• Cancellation Due to Fees:If a customer refuses to pay accrued storage fees and elects to cancel the order, a 50% cancellation fee will be applied, in addition to all applicable outbound and return shipping costs.

Transfer of Liability (Transfer of Perils)

Perfect Modern utilizes reputable, third-party logistics providers to facilitate the delivery of our products. As we do not operate our own delivery fleet, we do not handle your products directly once they leave our facility.

• Service Fulfillment:Shipping is an outsourced service and is not performed directly by Perfect Modern. Unless otherwise specified, goods are handed over to a transport company on the customer’s behalf.
• Transfer of Responsibility:Upon the handover of the product(s) to the transport company, the legal responsibility for any coincidental damage, loss, or degradation of the goods is transferred to the carrier. All claims for damage occurring in transit must be filed in accordance with our Damaged Goods & Claims Policy.

Pricing and Payment Policy

Payment Authorization and Processing

To ensure prompt order fulfillment, your credit card or preferred payment method will be charged in full immediately upon the placement of an order.

• Security Review:To protect our customers, any order identified by our system as potentially fraudulent will be placed on hold. In such cases, the transaction will not be finalized until we have successfully verified the order details with the customer.

Accepted Payment Methods

We currently accept the following payment methods:

• Visa
• MasterCard
• American Express
• PayPal
• Apple Pay
• G Pay

Payment Processing

All orders are charged at the time of purchase.

By placing an order, you authorize us to charge your selected payment method for the total order amount, including applicable taxes and shipping fees.

Payment Refunds

Approved refunds will be returned to the original payment method used during checkout.

Refund processing times may vary depending on the payment provider and issuing bank.

Coupon and Promotional Code Policy

Promotional offers and coupon codes are designed to provide additional value during specific sales periods. Please adhere to the following guidelines regarding their use:

• Application:Coupons are valid only during the designated promotion period and must be applied at the time of checkout.
• Retroactive Use:Expired coupons cannot be honored, and discounts cannot be applied retroactively to orders that have already been placed.
• Exclusions:Promotional discounts do not apply to the following:

• Existing orders, returns, exchanges, or prior purchases.
• Orders placed through third-party marketplaces, shopping engines, or auction sites.
• Shipments destined for locations outside the continental United States.
  • Usage Limits:Limit of one (1) coupon per customer and per delivery address.
  • Third-Party Sites:Perfect Modern is not responsible for, nor obligated to honor, expired or inaccurate promotional codes listed on external "coupon" or "deal" websites.

Warranty Policy

At Perfect Modern, our products undergo a series of rigorous quality control inspections to ensure the highest standards of excellence before they are dispatched to you. We stand behind the craftsmanship of our furniture with a comprehensive warranty program designed for your peace of mind.

Five-Year Limited Warranty

We provide a Five-year limited warranty on all products, effective from the date of purchase. Under this policy, we will replace any item or component found to have a manufacturing defect.

Coverage Guidelines

• Manufacturing Defects:If a structural component fails during normal use (for example, a chair part breaks due to a factory flaw), we will provide a replacement part at no cost to you.
• Wear and Tear:This warranty does not cover general wear and tear, fading, or damage resulting from daily use.
• Accidental Damage:Damage caused by external factors (e.g., a pet scratching the leather) is not covered under the warranty. However, in such cases, we are happy to offer replacement parts to our customers at cost.

Claims Process

In the unlikely event that your item arrives with or develops a defect, please submit your claim for review by emailing [email protected]. Your email must include:

1. Your order number.
2. A detailed description of the issue.
3. High-resolution photographs clearly showing the defect.

Privacy Policy

Perfect Modern respects the privacy rights of our online visitors and recognizes the paramount importance of protecting the information shared with us. Our practices are designed to be compliant with applicable data protection standards and guidelines.

Information Collection and Use

Perfect Modern may collect your email address and browsing activity via cookies, pixels, and other tracking technologies through the use of trusted third-party partners. These partners may combine your email information with other data to which they have access—such as your mailing address—to enable Perfect Modern to provide relevant marketing offers via direct mail and other channels.

Your Rights and Opt-Out Options

We value your control over your personal data. If you prefer that Perfect Modern does not collect or use your information for these purposes, please contact us at [email protected] to formally opt out of our data collection programs.

Governing Law and Data Jurisdiction

• Legal Framework:This Privacy Policy is governed by the laws of the State of New York and applicable United States federal laws.
• Data Storage:Personal information is generally stored in the jurisdiction where it was collected or generated.
• International Transfers:Please be advised that if your personal information is accessed, used, or stored outside of the State of New York or the United States, it will also be subject to the laws of the jurisdiction in which it resides.

Conformity of Goods

At Perfect Modern, we utilize premium, high-quality materials. However, because many of our products feature natural components, certain characteristics are inherent to the material and are not classified as manufacturing defects.

• Natural Variations:Customers should expect reasonable variations in shade, texture, color, and grain. These nuances are a testament to the authenticity of the materials used.
• Dimensional Tolerances:Minor variations in dimensions are standard in the furniture industry and do not constitute a defect.
• Digital Representation:While we strive for photographic accuracy, we cannot accept responsibility for color variations caused by individual browser software, screen calibrations, or computer systems.

Shipping to Canada

Perfect Modern facilitates international shipping to Canada; however, such orders are subject to specific fiscal and logistical requirements.

• Financial Responsibility:The customer is solely responsible for all Customs Charges, Local Fees, VAT (Value Added Tax), and any additional international shipping surcharges.
• Quoting Process:Upon receipt of an order destined for Canada, a company representative will contact you to provide a finalized shipping and duties quote. This balance must be settled via credit card or check prior to the dispatch of goods.

Special Promotions and Offers

All promotional activities and newsletter offers are subject to the standard Terms and Conditions of our Website. By participating in any promotion, customers agree to the following provisions:

• Promotional Items and Gifts:Prizes and free gifts must be accepted as offered. Please be advised that the delivery of promotional items may occur separately and may require a longer lead time than the primary product(s) ordered.
• Availability:Free gifts are available only while supplies last. No cash equivalents or alternative substitutes will be provided, in whole or in part, except as expressly stated in these terms.
• Eligibility and Restrictions:* Promotions are limited to one gift per delivery address.

• The required minimum purchase value is calculated based on the product subtotal and does not include shipping fees or taxes.
• Offers are not valid in conjunction with other promotions, combined purchases, prior orders, returns, exchanges, or the purchase of gift cards.
  • Geographic Limitations:Promotions are valid exclusively within the continental United States. Shipments of promotional items outside the contiguous U.S. will be subject to applicable shipping and processing fees, which are the responsibility of the recipient.
  • Modifications:Perfect Modern reserves the right to modify, extend, or terminate any offer at any time without prior notification. Gift items are final and cannot be exchanged for their monetary value or replacement credit.

Intellectual Property: Copyright and Trademark

All content featured on the Website and its associated pages—including but not limited to text, graphics, images, logos, and digital downloads—is the exclusive property of Perfect Modern. This content is protected by international copyright, trademark, and registered trademark laws. Any unauthorized use, reproduction, or distribution of these materials is strictly prohibited.

Information Collection and Security

We collect specific information to enhance your shopping experience and provide efficient service. This occurs when you register an account, place an order, subscribe to our newsletter, respond to a survey, or complete a formal request.

• Data Entry:When ordering or registering, you may be prompted to provide your name, email address, mailing address, telephone number, or credit card details. Users may, however, choose to browse our Website anonymously.
• Payment Security:For your safety and financial protection, Perfect Modern does not store credit card information on our servers. All sensitive payment data is handled by our secure payment gateway provider, which maintains this information in an encrypted and highly secure environment on your behalf.

Utilization of Personal Information

The information we collect from you is utilized to enhance your experience and fulfill our operational requirements. Specifically, your data may be used in the following ways:

• Order Communication and Processing:The email address provided during checkout will be used primarily to transmit critical information and updates regarding your order. Additionally, it may be used to deliver periodic company news, product updates, and information regarding related services.
• Customer Support Enhancement:Your information assists us in responding more effectively to your specific customer service inquiries and technical support needs.
• Transaction Fulfillment:Your personal information—whether public or private—is held in strict confidence. It will not be sold, exchanged, transferred, or shared with any other entity for any reason without your express consent, except where necessary for the primary purpose of delivering the purchased product or requested service.
• Marketing and Site Features:We may use your data to administer contests, promotions, surveys, or other features of the Website to provide a more engaging user experience.
• Mobile Communication:If you provide a mobile phone number, we may contact you via SMS (text message) to follow up on product inquiries, communicate essential order details, or provide updates regarding current promotions.

Data Security and Protection

We implement a rigorous variety of security measures to ensure the safety and integrity of your personal information whenever you place an order or access your account details.

• Secure Transmission:We utilize a secure server environment. All sensitive data and credit information are transmitted via Secure Socket Layer (SSL) This data is then encrypted directly into our payment gateway provider's database.
• Restricted Access:Access to this information is strictly limited to authorized personnel who possess special access rights to such systems and are legally bound by confidentiality agreements.
• Data Retention:To further protect your privacy, highly sensitive information (such as credit card details, financial data, or identification numbers) is not permanently stored on our servers. Following the completion of a transaction, this private information will not be retained on file for more than 60 days.

Email Tracking and Opt-Out Procedures

We utilize various methods to evaluate the effectiveness of our communications. Some correspondence, such as personal outreach or digital invoices, contains no tracking mechanisms.

• Tracking Usage:Other marketing or informational emails include tracking technology that allows us to monitor traffic sent to our Website. This data helps us analyze open and click rates at both an aggregate and individual level. While this information is primarily used to improve our content, we may occasionally use it to re-send communications to users who did not engage with the initial email.
• Opt-Out Policy:To ensure that none of your email activity is tracked, you may unsubscribe from the Perfect Modern newsletter at any time. Simply click the "Unsubscribe" or "Change Preferences" link located at the bottom of any of our emails to opt out of all future marketing communications.

Cookie Policy

Yes, we use cookies. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (with your permission). These files enable our systems to recognize your browser and remember specific information to enhance your user experience.

How We Use Cookies:

• Shopping Cart Functionality:To help us remember and process the items currently in your shopping cart.
• Personalization:To understand and save your preferences for future visits.
• Analytics:To compile aggregate data regarding site traffic and interactions so we can offer improved site experiences and tools in the future.

Managing Your Preferences:

You can configure your browser to warn you each time a cookie is being sent, or you can choose to disable all cookies through your browser settings. Like most websites, if cookies are disabled, some of our services may not function correctly. However, you may still place orders by contacting our customer service department via telephone.

Disclosure of Information to Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This exclusion does not apply to trusted third-party partners who assist us in operating our Website, conducting our business, or providing services to you, provided those parties are contractually obligated to maintain the confidentiality of your data.

• Legal Compliance and Safety:We reserve the right to release your information when we believe such release is necessary to comply with the law, enforce our Website policies, or protect the rights, property, or safety of Perfect Modern or others.
• Non-Personally Identifiable Data:Information that does not personally identify a visitor may be provided to third parties for marketing, advertising, or analytical purposes.

Third-Party Links

At our discretion, we may occasionally include or offer third-party products or services on our Website. These external sites operate under separate and independent privacy policies. Consequently, Perfect Modern assumes no responsibility or liability for the content and activities of these linked sites. Nevertheless, we are committed to maintaining the integrity of our Website and welcome any feedback regarding these third-party links.

Scope of the Online Privacy Policy

This online privacy policy applies exclusively to information collected through our Website and does not extend to information collected through offline channels.

Final Provisions

Your Consent

By utilizing our Website, you hereby acknowledge and consent to the terms outlined in our Privacy Policy.

Amendments to our Privacy Policy

Perfect Modern reserves the right to modify this Privacy Policy at our discretion. Should changes be made, we will post the updated policy on this page and/or dispatch an email notification to our registered users. Any revisions will apply exclusively to information collected after the formal date of the change.

Governing Terms & Conditions

All orders—whether placed via our Website, telephone, email, or in person—are strictly governed by the Terms & Conditions set forth throughout this document.

Legal Disclaimer and Dispute Resolution

Governing Law and Jurisdiction

Perfect Modern is an established business in the State of New York, USA. All domestic and international orders, as well as your use of this Website, are governed by the laws of the State of New York.

• Consent to Jurisdiction:You hereby consent to the exclusive jurisdiction and venue of the courts, tribunals, and agencies in New York, NY, USA, for all disputes arising out of or relating to this Website or this agreement.
• Prohibited Use:Use of this Website is unauthorized in any jurisdiction that does not give full effect to all provisions of this agreement. Furthermore, use is prohibited in any jurisdiction where any portion of this Website may violate local legal requirements.

Agreement to Arbitrate

By using this Website, you and Perfect Modern agree to submit any dispute arising under this agreement—excluding allegations of criminal or statutory violations—to binding arbitration in accordance with the Rules of the Better Business Bureau (BBB).

• Binding Decision:A volunteer BBB arbitrator will render a final decision. Both parties waive their right to go to court for disputes subject to arbitration.
• Costs:All administrative fees for the arbitration process will be paid by Perfect Modern.
• Contact:Further information regarding BBB arbitration may be obtained by calling the BBB Serving New York at 800-931-5570.

Fraud and Prosecution

Perfect Modern takes financial security seriously. Cases of credit card fraud or unpaid items will be prosecuted to the fullest extent of the law.

Relationship and Compliance

• No Agency:No joint venture, partnership, employment, or agency relationship exists between you and Perfect Modern as a result of this agreement.
• Law Enforcement:Our performance of this agreement is subject to existing laws and legal processes. We reserve the right to comply with law enforcement requests regarding your use of the Website or information provided to us.

Entire Agreement and Severability

This document constitutes the entire agreement between the user and Perfect Modern, superseding all prior electronic, oral, or written communications.

• Modifications:No modification of this agreement is effective unless authored by Perfect Modern or physically signed in ink by a company officer.
• Severability:If any part of this agreement is determined to be invalid or unenforceable, the invalid provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original, while the remainder of the agreement continues in effect.
• Admissibility:A printed version of this agreement and any electronic notices shall be admissible in judicial or administrative proceedings to the same extent as other business records originally generated in printed form.

Disclaimer of Warranties and Limitation of Liability

No Warranties

Perfect Modern provides the materials and content on this Website on an "as is" and "as available" basis without any representations or warranties of any kind, express or implied. To the fullest extent permitted by law, Perfect Modern specifically disclaims:

• All implied warranties and conditions of merchantability.
• Fitness for a particular purpose, title, and non-infringement.
• Any responsibility for errors or omissions in the Website content.
• Any liability for damage to your computer system or loss of data resulting from the use of this Website.

Exclusion of Liability

Your use of this Website is at your own risk. Under no circumstances shall Perfect Modern, its affiliates, or its agents be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected to:

1. The use of this Website or its materials.
2. The delay or inability to use the Website.
3. Any other interaction with the Website, whether based on contract, tort, strict liability, or otherwise, even if advised of the possibility of such damages.

General Limitation of Liability

To the fullest extent permitted by law, in no event shall the "Covered Parties" (Perfect Modern and its respective officers, directors, employees, representatives, or affiliates) be liable for any injury, death, loss, claim, damage, act of God, accident, delay, or any special, exemplary, punitive, incidental, or consequential damages of any kind.

This applies to any damages arising from or connected with:

• The use of this Website.
• Information, software, products, or services obtained through this Website.

Maximum Liability: If, notwithstanding the above exclusions, a Covered Party is found liable for any loss or damage relating to the use of this Website, you agree that the total liability shall in no event exceed the specific fee or charge assessed by Perfect Modern for the individual request or transaction in question.

Indemnification

You agree to defend, indemnify, and hold harmless Perfect Modern and its affiliates from and against any and all claims, damages, costs, and expenses, including reasonable attorneys' fees, arising from or related to your use of the Website. Furthermore, you certify that you own the rights to, or possess a valid license for, any images provided for reproduction as part of your order.

Leather Homogeneity and Natural Variations

Unlike man-made fabric swatches that are manufactured for uniformity, our leather is sourced from unique, natural cowhides.

• Natural Character:Customers should expect variations in texture, tone, and hue between swatch samples and the final product received.
• Acceptance of Terms:By placing an order, you acknowledge that these natural variations are not defects but rather inherent characteristics of high-quality leather.

Promotional Gift Terms

• Fulfillment Timeline:The expected ship date for promotional gifts or free items is 2–3 weeks from the date of the qualifying order.
• Logistics:As noted in our Special Promotions policy, gifts may ship separately from the primary items in your order.

Contact Information

For inquiries regarding orders, products, or policies, please contact us via the following channels:

• Phone:800-931-5570
• Email:[email protected]

Disclaimer on Correspondence: While Perfect Modern endeavors to respond to all inquiries promptly, we do not guarantee the timely or accurate receipt of all electronic correspondence. Perfect Modern is not legally obligated to act upon or respond to unsolicited information.