At PerfectModern, we are committed to ensuring that your ordering and delivery experience is as smooth, transparent, and reliable as possible. This Shipping Policy outlines our shipping methods, delivery timelines, responsibilities, and key conditions applicable to the transportation of our products from our warehouse to your location. By placing an order with us, you accept these terms in conjunction with our Terms & Conditions.

1. Order Processing & Shipment Preparation

Once your order is confirmed and payment is processed, our fulfillment team will begin processing your shipment. Order processing typically includes verification of payment, preparation and packaging of the item(s) ordered, quality inspection, and forwarding to the carrier. Please note:

• The processing time may vary depending on product availability, customization requests, or promotional periods.
• After the item departs our warehouse and is handed over to the carrier, the carrier’s tracking information will typically become active within 24 – 48 
• Until the item is handed over to the carrier, PerfectModern retains responsibility for the product; once handed over, the “transfer of perils” passes to the carrier.

2. Shipping Methods & Delivery Attempts

We utilize trusted logistics partners and freight companies to deliver our products. Depending on the nature of the product (e.g., largescale furniture vs. smaller boxed items) and the destination (residential vs. business address), different delivery methods and services apply:

• Freight Deliveries (Large/Heavy Items):For residential freight deliveries, the freight carrier will call ahead to schedule a delivery appointment. If the appointment is missed without prior rescheduling, a redelivery fee may apply.
  Business freight deliveries will be made during normal business hours, curbside, unless an inside delivery or liftgate service has been arranged (additional fees apply).
• FedEx or SmallCarrier Deliveries:These smalleritem shipments will typically attempt delivery up to three times. If declined or unclaimed and returned to our warehouse, the customer may be responsible for additional reshipping and administrative fees.
• Local Deliveries:For deliveries handled locally, you will receive a predelivery notification (for example a 3hour window). If the time frame is missed without communication, a redelivery fee may apply.

3. Shipping Costs, Free Shipping & Fees

• Shipping costs are calculated based on the size, weight, destination, and delivery method of the goods. Occasionally promotions may offer “Free Shipping” under certain conditions.
• If goods are returned, and a freeshipping promotion had been applied, outbound freight costs that were absorbed may be deducted from any refund.
• Redelivery fees: If delivery is missed and a new appointment is required, fees may be assessed (e.g., a $75 fee for missed freight residential delivery, or a $50 reshipping fee for FedEx smallcarrier returns).

4. Delivery Responsibilities & Inspection

• Upon delivery, the customer is responsible for inspecting the package before accepting it. For example, look for visible holes, gouges, damaged corners or tears in the carton—these may indicate shipment damage in transit. If you notice damage, note it on the delivery receipt, accept the package, photograph the damage, and contact us immediately. If you accept without noting damage, we may not be able to process a claim for you.
• You must keep all original packaging for 14 daysafter delivery in case a return or exchange is required. Returns without original packaging may be rejected.
• For items delivered via freight or local delivery: If substantial damage is present, you may refuse the delivery. If only minor damage (e.g., handle, caster, small piece) you may accept delivery but must photograph and notify PerfectModern within 24 hours for replacement parts.

5. Transfer of Risk & Title

Once the products are handed over to the carrier, the risk of loss or damage in transit passes to the carrier. PerfectModern uses reputable carriers but cannot assume liability for damage or delays caused by carrier, customs clearance, weather, or other external factors beyond our control.

6. International Shipping, Duties & Customs

• If you are ordering from outside the United States, please be aware that import duties, taxes or customs fees may apply and are generally the responsibility of the recipient.
• Delivery times may be extended due to customs processing or local regulations.
• In the event of refusal of a delivery by customs or recipient due to unpaid duties, the item may be considered abandoned; additional charges may apply for return shipment, and refunds may be reduced accordingly.

7. Delays, Force Majeure & Exceptions

• Estimated delivery times are provided as guidelines only and cannot be guaranteed. Delays may occur due to factors beyond our control such as carrier disruptions, natural disasters, strikes, or government actions.
• Neither PerfectModern nor its carriers shall be liable for delays or nonperformance caused by such events.
• If your tracking indicates significant delay, please contact our customer service for assistance.

8. Returns & Defective Shipments

• In the event your item arrives damaged, defective, or incorrect, please contact us within 24 hours of receipt. Photograph the damage, retain the original packaging, and follow our return instructions.
• For items accepted as free shipping, outbound freight costs absorbed may be deducted from the refund if the item is returned.
• For exchanges or returns resulting in restocking, shipping, handling, and restocking fees may be applied.

9. Customer Support & Tracking

• After your order ships, you will receive a dispatch confirmation email containing the carrier name and tracking number.
• Please inspect all contents of the delivery immediately and report any concerns to PerfectModern as soon as possible.
• For tracking or delivery issues, contact us at [[email protected]] or call 8009315570.

10. Amendments & Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. The most current version will be posted on our website. Changes will not affect orders already shipped unless otherwise stated.

Summary

By shopping with PerfectModern, you agree to our shipping terms and acknowledge the responsibilities set forth above. We recommend inspecting delivered items carefully, retaining packaging, and contacting us promptly if any concerns arise. Our goal is to deliver exceptional products and service, and we appreciate your cooperation in making the shipping experience clear and reliable.