Introduction 

To provide our customers with the most competitive pricing, Perfect Modern operates exclusively as an online retailer. By eliminating the overhead costs associated with physical showrooms, we pass those significant savings directly to you.

Fulfillment & Shipping Schedules

Unless otherwise specified on the product page, in-stock items are typically processed and dispatched within 1–7 business days.

• Handling Time: 1–7 Business Days.
• Transit Time: 10–25 Business Days (United States).
• Delivery Timelines: While we strive for timely delivery, shipping may be impacted by external factors. We work closely with our carriers to resolve any transit delays and ensure your order arrives safely.

Order Status & Inquiries:

To track your delivery, please email [email protected]. We aim for immediate replies, but you can expect a formal response within 24–48 business hours. Alternatively, you may reach our customer service department at 1800-931-5570.

Delivery Specifications

• Standard Delivery: All standard shipments are curbside delivery.
• Premium Services: Supplemental services, such as liftgate assistance or inside delivery, are available for an additional fee. Please email us for a quote prior to delivery.
• Extended Regions: Shipments to Canada, Alaska, Hawaii, and Puerto Rico require a custom freight quote. Please contact us before finalizing your order.

Extended Regions: 

Shipments to Canada, Alaska, Hawaii, and Puerto Rico require a custom freight quote. Please contact our support team for a shipping assessment before finalizing your order.

Shipping Rates & Fees

Shipping costs are calculated at checkout based on address, size, and weight. All fees are clearly displayed before order confirmation. If a parcel is returned to our warehouse due to failed delivery attempts, the customer will be responsible for re-shipping costs and the applicable restocking fee.

Free Shipping 

Free shipping promotions, if available, will be clearly stated on the product page or during checkout and are subject to specific order value and destination requirements.

Shipping Delays 

While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including carrier delays, customs clearance, weather conditions, or global logistics disruptions.

Customs Duties & Import Taxes 

International orders may be subject to customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fees unless otherwise stated.

Freight (LTL) Shipments 

Large items shipped via palletized truck delivery may require 24–48 hours for tracking information to update in the carrier's system. If a freight order is canceled after it has been dispatched, the customer remains responsible for the original shipping costs incurred.

Delivery Procedures and Logistics 

Freight (LTL) Deliveries: Residential Delivery:

The freight carrier will contact you directly via the phone number provided at checkout to schedule a delivery appointment. Please note that repeated missed appointments may result in carrier-imposed storage fees for which the customer is liable.

Business Delivery:

Commercial deliveries typically occur during standard business hours (9:00 AM – 5:00 PM) without prior scheduling.

Curbside Standard:

All freight deliveries are curbside only. The driver is responsible for bringing the pallet to the edge of the truck; customers are responsible for moving the items from the vehicle into their residence or facility.

Premium Services:

Supplemental services, such as liftgate assistance or inside delivery, are available for an additional fee. Please email [email protected] for a personalized quote prior to delivery.

FedEx and Small Parcel Carriers:

Delivery Attempts:

FedEx will typically make three (3) delivery attempts. If the package remains undelivered after the third attempt, please contact 1-800-GoFedEx immediately to arrange a local pickup. Returned Shipments:

If a parcel is returned to our warehouse due to failed delivery attempts,the customer will be responsible for re-shipping costs and the applicable restocking fee.

Service Level:

Small parcel orders are shipped via FedEx Ground and are delivered curbside.

Tracking Information:

Please allow 24–48 hours for tracking updates to reflect accurately within the carrier’s system.

Local Deliveries: Scheduling:

You will receive an email notification 24–48 hours prior to delivery providing a three-hour arrival window.

Cancellations/Rescheduling:

If the assigned window is not suitable, you must notify us immediately to avoid a missed delivery. Missed deliveries will be rescheduled for the next available route.

Service Level:

Local deliveries are curbside only. If you require "White Glove" or inside placement services, please contact our support team for a quote before your delivery date.

Delivery Storage Fees 

Shipments managed via Less Than Truckload (LTL) carriers require timely coordination between the carrier and the recipient. It is the customer's responsibility to remain available for delivery scheduling.

Accrual of Fees:

If an LTL carrier attempts to contact you to coordinate delivery and receives no response within two (2) business days, storage fees will begin to accrue.

Cost Estimates:

While actual fees are determined by the carrier based on weight and pallet count, a standard estimate is approximately $25 per day.

Customer Responsibility:

The customer is liable for all storage costs resulting from a lack of response or failed coordination.

Cancellation Due to Fees:

If a customer refuses to pay accrued storage fees and elects to cancel the order, a 20% restocking fee will be applied, in addition to all applicable outbound and return shipping costs.

Our Delivery Guarantee:

We take full responsibility for your order until it is safely delivered. If your item is damaged or lost during transit, we will manage the claim with the carrier and provide a replacement or refund at no cost to you.