At PerfectModern, we are committed to ensuring that every customer is satisfied with their purchase. While we strive to provide accurate product descriptions and high-quality products, we understand that there may be circumstances where you need to return an item. This Returns Policy outlines the conditions, process, and requirements for returning products purchased from our website. By making a purchase, you agree to the terms and procedures described below.

1. Eligibility for Returns

We accept returns under the following conditions:

1. Damaged or Defective Products:
   If a product arrives damaged or with manufacturing defects, it is eligible for return. You must notify us within 7 daysof receiving the product and provide photographic evidence of the damage or defect. Products must be returned in their original packaging with all accessories, tags, and documentation included.
2. Incorrect Items:
   If you receive an item that is different from what you ordered (wrong color, size, or model), you are eligible for a full return or exchange at no additional cost. The return request must be submitted within 7 daysof delivery.
3. 365-day returns:
   We provide a 365-day return policy for customers located within the 48 contiguous United States. This policy reflects our commitment to delivering a seamless and risk-free shopping experience, allowing you to evaluate our products in the comfort of your home and ensure they are the right long-term fit for your living space.

   We are able to offer a 365-day return period because of our strong confidence in the quality and craftsmanship of our products. The overwhelming majority of our customers are satisfied with their purchases, and only a very small number elect to initiate a return.

   We recognize that flexible return options are important; however, all returns are subject to approval based on the condition of the item and its packaging. Shipping fees are non-refundable.

   Items that are damaged, scratched, stained, or altered in any form are not eligible for return. All returns must be made using the original, undamaged packaging.

   Refunds will be issued for the amount paid, minus a 20% return shipping fee (30% for sofas and tables), a 10% restocking fee, and the original outbound shipping fee.

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4. Custom or Personalized Orders:
   Custom-made or personalized products are generally non-returnableunless they arrive damaged or defective. Such items are carefully inspected before shipping, so please review the order details carefully before completing the purchase.
5. Timeframe for Returns

To ensure timely processing, returns must adhere to the following timeframe:

• Damaged or defective items: Notify us within 7 days.
• Incorrect items: Notify us within 7 days.
• Change of mind: Initiate returns within 30 days.
• International orders: Claims regarding lost or delayed shipments must be filed within 30 days from expected delivery.

Returns initiated outside these timeframes may not be accepted.

3. Return Process

To return an item, please follow these steps:

1. Contact Customer Service:
   Email or call our support team with your order number, reason for return, and any supporting documentation (e.g., photos of damage or defect).
2. Receive Return Authorization:
   Our team will review your request. Once approved, you will receive a Return Authorization Number (RAN)and detailed return instructions, including the return address. Prepaid return labels may be provided for defective or damaged products.
3. Prepare the Package:
   Return the product in its original packaging, including all accessories, manuals, and tags. Include a copy of the original invoice and your RAN in the package.
4. Ship the Item:
   Send the package to the address provided. For your security, we recommend using a trackable shipping method. Returns shipped without proper authorization may be refused.
5. Inspection and Approval

Upon receipt, all returned items will undergo a thorough inspection to ensure compliance with our return conditions. Factors checked include:

• Original packaging integrity
• Completeness of all components and accessories
• Product condition (unused and undamaged for change-of-mind returns)

If the return meets our criteria, it will be approved for refund or exchange. If the return does not meet the criteria, we may reject it or charge a restocking fee.

5. Restocking Fees

For returns due to reasons other than defects, damages, or incorrect items, a restocking fee of 15% may apply. This fee helps cover the cost of inspection, repackaging, and restocking the returned product. Custom or personalized products may have a higher restocking fee or may not be eligible for a refund.

6. Return Shipping Costs

• Returns due to our error (damaged, defective, or incorrect items): We cover shipping costs.
• Returns for change of mind or other reasons: Customers are responsible for return shipping fees.

International customers are responsible for all return shipping charges, including customs and import duties.

7. Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Custom-made or personalized products
• Final sale or clearance items
• Gift cards
• Products with broken seals (e.g., electronics, bedding)

Please review product eligibility before making a purchase.

8. Exchanges

We do not directly offer exchanges. If you wish to exchange a product, we recommend returning the original item for a refund and placing a new order for the desired item. This ensures that the replacement product is available and that your refund is processed correctly.

9. Refunds Following Returns

Once your return is approved, refunds will be issued according to the Refund Policy. Typically, refunds are credited to the original payment method within 7–10 business days. Refunds will include the cost of the product and applicable taxes, but may exclude original shipping charges unless the return was due to an error on our part.

10. Contact Us

If you have any questions about returns or need assistance, please contact our customer service team:

• Email:[email protected]
• Phone:800-931-5570
• Address:25 Enterprise Ave N, Secaucus, NJ 07084, United States

Our team is available to assist you promptly and ensure a smooth return experience.