Return & Exchange Policy 

Return Eligibility and Window:

We offer a 30-day return window from the date of delivery. Items should be returned in unused and undamaged condition, secured in original packaging or equivalent secure wrapping to ensure safety during transit.

Return Timeframes & Damage Reporting

• Standard Returns: Eligible for 30 days from delivery.
• Damage/Defect Claims: To ensure carrier coverage, please report any damage or incorrect items within 7 days of delivery.

Return Address:

• Please ship all authorized returns to our regional warehouse address listed in the website footer that is nearest to your shipping location.
• Customers will receive the appropriate return address from our customer service team after the return request has been approved.
• Please do not send items back without receiving confirmation and return instructions.

Refund and Cost Responsibility:

o ensure transparency, we do not charge hidden administrative fees.

• Restocking Fee: A flat 20% restocking fee applies to all "change of mind" returns to cover original logistics and inspection costs.
• Return Shipping: Customers are responsible for return shipping costs and must insure the shipment for the item’s full retail value.
• Damages: Restocking fees do not apply to items that arrive damaged or defective.

Refund Processing & Method:

Once the returned item is received and inspected, approved refunds are processed within 1–7 business days. Refunds will be issued to the original method of payment used at checkout.

Defective, Damaged, or Incorrect Items:

If you receive an item that is defective, damaged, or possesses a significant color variation, please email [email protected] with 2–3 clear photographs of the issue. All returns must include all original accessories and internal packaging materials. Upon review, we will provide a formal return authorization.

Return Merchandise Authorization (RMA):

A Return Merchandise Authorization (RMA) number is required for all returns. Please contact [email protected] to obtain your RMA before shipping. Authorized returns must be dispatched within 2 business days of receiving your RMA.

Processing and Timelines:

Inspection: Once received, items undergo a quality inspection. Refunds or exchanges are typically processed within 1–2 business days following a successful inspection. Shipping Requirement:

Authorized returns must be dispatched within 2 business days of receiving your RMA. Tracking Obligation:

You must email your return tracking number to [email protected]. Failure to provide tracking information will prevent the processing of your refund.

Product Exchanges:

For product exchanges, the customer is responsible for return shipping and the applicable restocking fee. Any remaining balance will be refunded to the original payment method used at checkout.

Made-to-Order Policy (Refund/Cancellation Section) 

Order Cancellations: Initial Grace Period:

Requests for cancellation on "Made-to-Order" items are eligible for a full refund if submitted within seven (7) days of the initial order date.

Finalized Production:

Once this 7-day window has elapsed, the order is committed to the production phase. Consequently, cancellations, modifications, or refunds are no longer permitted.

Order Cancellation Policy 

Cancellations & Final Sale

• Made-to-Order: Full refund if cancelled within 7 days of the order. After 7 days, production is finalized and cancellations are no longer permitted.
• Clearance Items: All clearance items are sold "as-is" and are final sale once shipped.

Refunds and Processing Fees:

Refund Issuance:

Upon the successful cancellation of an order, Perfect Modern will issue a refund for the full purchase price (or a pre-agreed amount, if applicable) to the original payment method.

Cancellation Policy for Sale & Clearance Items:

Eligibility: Orders for Sale or Clearance items may only be canceled if the shipment has not yet been dispatched.

Cancellation Fees:

If a cancellation request for an unshipped sale item is made more than 24 hours after the order was placed, we reserve the right to assess a 20% restocking/holding fee.

Final Sale & Clearance Policy 

Final Sale Status:

All clearance items are sold "as-is." Once an order has shipped, it is not eligible for return, exchange, or cancellation.

No Shipment Recalls:

Once a package has departed our warehouse, we are unable to intercept or recall the delivery. The transaction is considered final at the point of shipment.

Damaged Goods & Claims Policy 

CRITICAL REQUIREMENT:

To be eligible for a refund or replacement, any visible damage to the external packaging must be documented on the delivery receipt at the time of arrival (e.g., writing "Damaged in Transit"). Carriers strictly require this notation to process shipping claims. Failure to document damage upon delivery will result in an automatic claim denial, and Perfect Modern will be unable to provide further assistance.

How to Initiate a Return 

To initiate a return or exchange, customers must first contact our customer support team at [email protected] within the eligible return period. Once your request is approved, a Return Merchandise Authorization (RMA) number will be issued along with return instructions. Returns sent without prior authorization or without an RMA number may not be accepted.