At PerfectModern, customer satisfaction is our top priority. We aim to provide high-quality products and services that meet your needs. However, we understand that situations may arise where you are not fully satisfied with your purchase. This Refund Policy outlines the steps, eligibility, and conditions for refunds, as well as your rights and responsibilities when requesting a return or refund. By purchasing products from our website, you agree to the terms and conditions of this Refund Policy.

1. Eligibility for Refunds

We strive to ensure that all our customers are completely satisfied with their purchases. Refunds may be granted under the following circumstances:

1. Damaged or Defective Products: If you receive a product that is damaged or defective upon delivery, you are entitled to a full refund. We will require photographic proof of the damage or defect, as well as the order details, to process your refund.
2. Incorrect Items: If the item you receive is different from what you ordered (e.g., wrong color, size, model), we will provide a full refund or an exchange at no extra cost.
3. 365-day returns: If you decide you no longer want the item, we offer a refund, provided that the product is unused and in its original condition. The item must be returned within the timeframe specified below.
4. Lost in Transit: If a product is lost during shipping, we will investigate the matter and issue a refund or reship the item if applicable.
5. Late Deliveries: If your order was delayed beyond the specified delivery time frame, you may be entitled to a refund, depending on the circumstances. We will assess the situation on a case-by-case basis.
6. Refund Eligibility Timeframe

In order to qualify for a refund, the following timeframes apply:

• Defective or Damaged Products: You must notify us within 7 daysfrom receiving the item. After this period, we may not be able to offer a refund unless the issue is due to a manufacturer’s defect.
• Incorrect Items: Please contact us within 7 daysof receiving the wrong item. All items must be returned in their original, unused condition for a full refund.
• Change of Mind: We offer a 365-day return policy within the 48 contiguous United States, subject to approval based on item and packaging condition, with non-refundable shipping fees, ineligible returns for any damage or alterations, and refunds issued minus return shipping, restocking, and original outbound shipping fees..
• Lost or Delayed Orders: Claims regarding lost or delayed shipments must be filed within 14 daysfrom the expected delivery date for domestic orders and within 30 days for international orders.

3. How to Request a Refund

If you wish to request a refund, please follow these steps:

1. Contact Us:
   Reach out to our customer service team at [email protected] call 800-931-5570. Be sure to provide your order number, the reason for the return, and any supporting documentation (e.g., photographs of the damaged item or incorrect product).
2. Return Authorization:
   Our customer service team will review your case and, if approved, provide a Return Authorization Number (RAN) and instructions for returning the item. We will also send a pre-paid return shipping label if necessary.
3. Return the Product:
   Carefully pack the item in its original packaging, including all accessories, tags, and instructions. Include a copy of the original invoice and the Return Authorization Number. You must return the product to the address provided by our customer service team.
4. Refund Processing:
   Upon receiving the returned product, we will inspect it to ensure it meets the return conditions. If the return is approved, your refund will be processed within 7–10 business days. Refunds will be credited back to the original payment method, and the amount refunded will include the cost of the product plus any applicable taxes. Shipping costs will only be refunded if the return is due to an error on our part (e.g., damaged, defective, or incorrect item).
5. Conditions for Returns

To ensure that your return request is processed efficiently, please ensure the following conditions are met:

• Product Condition: The product must be returned in unused, resellable condition. Products that have been used, altered, or damaged (other than defective or damaged products) will not be accepted for a refund.
• Original Packaging: All products must be returned in their original packaging, including any tags, labels, and accessories. If any part of the product is missing, we may reduce the refund amount or deny the return.
• Non-refundable Items: Some items are non-refundable, including but not limited to:

• Custom-made or personalized products
• Final sale or clearance items
• Gift cards
• Products with seals that have been broken (e.g., electronics, bedding)
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.

5. Restocking Fee

In certain cases, a restocking fee may apply:

• Restocking Fee: A 15% restocking feewill be charged for products returned for reasons other than defects or shipping errors. This fee helps cover the costs associated with inspecting, repackaging, and restocking the item.
• Custom Orders: For custom or made-to-order products, the restocking fee may be higher or a refund may not be available at all.

6. Refund Method

Refunds will typically be processed via the same method you used for the original purchase. For example, if you paid using a credit card, your refund will be credited back to the same card. Depending on the payment method and financial institution, refunds may take 7–10 business days to appear in your account.

If your original payment method is unavailable (e.g., the card was canceled or expired), we will offer an alternative refund method (e.g., PayPal, store credit, or bank transfer).

7. Shipping Costs

• Initial Shipping Fees: Shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect product).
• Return Shipping Fees: If you are returning an item due to a change of mind or any reason other than an error on our part, the customer will be responsible for the return shipping costs. We may provide a prepaid return label for defective or damaged products, and we will cover the cost of return shipping in such cases.

8. Exchanges

We do not directly offer exchanges. If you wish to exchange an item, we recommend initiating a return for a refund and placing a new order for the desired product. This ensures that the product you want is available and that your refund is processed in a timely manner.

9. Order Cancellations

If you wish to cancel your order, please contact us immediately. We will make every effort to cancel your order before it is shipped. However, once the order has been processed and shipped, it cannot be canceled, but you can return the item for a refund according to the return policy.

10. International Orders

For international customers, please be aware of the following:

• Shipping Fees: You are responsible for any customs duties or taxes that may be applied by your country’s customs office.
• Return Shipping Costs: For international returns, you are responsible for the return shipping costs.
• Refund Processing Time: International refunds may take longer to process due to variations in payment processing times for international transactions.

11. Refund Denial

Refunds may be denied under the following conditions:

• The item has been used or is no longer in its original condition.
• The return request is made after the specified return period.
• The product is returned without original packaging, tags, or accessories.
• The product is a non-refundable item (as specified above).

If your return request is denied, we will notify you and provide the reasons for the denial. In some cases, we may offer you the option to return the item to you at your own cost.

12. Contact Us

If you have any questions or concerns about our Refund Policy, or if you need assistance with a return or refund request, please contact us:

• Email: [email protected]
• Phone: 800-931-5570
• Address: 25 Enterprise Ave N Secaucus, NJ 07084 United States

Our customer service team is available to assist you and will work with you to resolve any issues in a timely and efficient manner.

Conclusion

We are committed to ensuring a smooth and fair refund process for all our customers. If you are dissatisfied with your purchase, please follow the steps outlined above, and we will do our best to resolve the issue promptly. Your satisfaction is our priority, and we appreciate your trust in our products and services.